Growth from Customer Obsession
Helping Firms Improve Sales and Retain Customers
Get Started With Our Rapid Assessment Services
At Cusperience Consulting Group, our "customers customer" is at the center of everything we do.
Our team of experts help executive leadership teams embed customer obsession throughout their organization.
We specialize in:
- Increasing profits by innovating sales, sales management, marketing and customer retention processes so that small and large businesses can grow faster.
- Helping organizations improve customer and employee loyalty through servant leadership coaching services and the deployment of Net Promoter System (NPS) methodologies.
Our low risk, high value Rapid Assessment Service is designed to quantify the potential value of a broader Cusperience engagement in 3-5 days. Call us to schedule an initial Zoom discovery meeting.
Welcome to Cusperience Consulting Group
Our Services
Our team of experts provides a wide range of services, from sales management coaching, marketing strategy, offering innovation & development, customer experience management programs, consultative solution selling methodologies, executive dashboard services, servant leadership coaching, Net Promoter System deployment and Customer Communication Services We provide these services to businesses of all sizes, from small businesses to large companies across the world.
Our Focus
Jeff Bezos credits much of Amazon’s success to its 4 key core values. The first? Customer obsession.
“The first and by far the most important one is customer obsession as opposed to competitor obsession,” Bezos said. “I have seen over and over again companies talk about being customer-focused, but really when I pay close attention to them I believe they are competitor focused, and it’s a completely different mentality, by the way.”
Like Amazon, at Cusperience Consulting Group, customer obsession is in our DNA.
Why Choose Us
Experience & passion. We bring 40+ years of experience at serving clients in a variety of industries. In other words, it's likely that "we've seen the movie before," which means our clients get exposed to best practices leading to faster results.
We bring an unrivaled passion for our clients business and our "customer's customer." We often hear feedback during client engagements, that our consultants are mistaken for client leaders or employees.
Our Expertise
Our team of experts possess deep experience in:
- improving technology enabled outsourcing services sales & delivery
- growing sales with sales management coaching services
- effective utilization of CRM tools (Salesforce.com)
- customer experience and retention management process improvement
- reducing contact center volumes by enhancing customer communications
- optimizing back office processes with robotic process automation tools
- leading multidisciplinary quality improvement projects to breakthrough results
Our team includes Certified Professionals in Healthcare Quality (CPHQ) from NAHQ and certified Six Sigma Master Black, Black & Green Belts.
Our Process
Our team of experts will work with you to understand your specific needs and develop solutions that are tailored to meet those needs. The Six Sigma DMAIC process is our default methodology for process improvement initiatives. It's structured approach ensures sustainability of successful outcomes for our clients. All Cusperience consultants possess Six Sigma certifications.
Our Client Experience
We have worked with a variety of clients, in across the following industries.
Technology & outsourcing service providers: Xerox, Hewlett Packard, Frontier, Williams Lea, Pitney Bowes, Ryder, Penske, DHL, Vestacare, Agilify, Sales Outcomes.
Healthcare & Pharmaceutical: Ascension, Strong Memorial Hospital, Unity Hospital, Niagara Falls Memorial, Hospital, Mohawk Valley Health System, Quincy Medical Group, Wayne Memorial Hospital, Highmark & Anthem Blue Cross Blue Shield, Sanofi, US WorldMeds, Express Scripts.
Financial Services & Insurance: Genworth Financial, Voya, TIAA CREF, Scottish Amicable, Standard Life Assurance, Lincoln Financial, Prudential, Nationwide.
Manufacturing & Retail: Stanley Black & Decker, Owens Corning, ACE